The Foundation of Effective Collections in a Digital World:
Part 8 Disputes and Credits
Disputes/credits: Validate quickly, resolve visibly, and collect
what’s undisputed
Disputes must be understood, validated, and actioned—while collecting
the undisputed portion in normal terms.
Modernise it with technology:
-
Dispute case management: Log disputes as cases with owner, SLA,
category, and supporting evidence. -
Visibility across teams: Integrate AR disputes with
operations/sales so resolution isn’t stuck in email threads. -
Split-billing discipline: Use tools that separate disputed vs.
undisputed amounts and keep the undisputed portion collectible and
due.
Outcome: Disputes stop being a “payment pause button.”
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