The Foundation of Effective Collections in a Digital World:
Part 7 Special Arrangements
Special arrangements: Structure support without increasing risk
Extended terms and payment plans can be appropriate—if the risk is
understood and controlled. The original questions still apply: are you
comfortable with the credit risk, how long can you wait, what assurances
can they offer?
Modernise it with technology:
-
Payment plan modules: Build instalment schedules with automated
reminders, missed-payment triggers, and documentation. -
Digital approvals: Route non-standard terms through approval
workflows (credit manager, sales leader, finance), with an audit
trail. -
Security and assurance tracking: Record guarantees, deeds,
PPSR/PPSA registrations, retention rights, or agreed conditions and link
them to the customer profile.
Outcome: You support the customer while protecting the business.
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