The Foundation of Effective Collections in a Digital
World:
Part 3 Payment in Terms
Payment in terms: Go proactive and collect before it becomes
overdue
The principle stands: ask for payment before it is due to keep
accounts in terms, and know what you will do if it goes outside
terms.
Modernise it with technology:
-
Automated pre-due reminders: Schedule polite, branded reminders 3–7
days before due date with invoice links and payment methods. -
Risk-based segmentation: Use scoring (size, behaviour, disputes,
credit limit utilisation) to prioritise who gets a call vs. an automated
nudge. -
Operational “levers” integrated with AR: If the account goes out of
terms, workflows can trigger holds, approvals, or controlled
continuation of work aligned to policy.
Outcome: You prevent delinquency instead of trying to cure it
later.
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