The Foundation of Effective Collections in a Digital World:
Part 1 Preparation

Preparation: Arrive with the facts, the proof, and the next step
ready

Preparation is still the foundation but modern preparation is system
led, not notebook led. Before you contact a customer, your collections
platform (or AR module in your ERP) should give you a full picture:
exact balance due, invoice level detail, supporting documents,
job/contract context, dispute status, and contact history.

Modernise it with technology:

• Single customer view: Pull data from ERP/CRM/job systems so you can
  see invoices, unapplied cash, credits, and disputes in one place.

• Document in a click: Store invoices, PODs, variations, and statements
  in a shared repository so you can send them instantly during the
  call/email.

• “Next best action” readiness: Have your escalation path, payment
  options, and settlement parameters pre-defined so you can confidently
  propose next steps.

Outcome: You sound credible, you reduce delay, and you prevent the “I
don’t have that invoice” loop.

#credit #tradecredit #accounts receivable #collections
#cashcollections #creditcontrol #CFO #NZCFI