Regional Reps
Our Elected Representatives
Our representatives nationally and in each region are elected to their positions on a traditional ‘first past the post’ vote. Although each holds a 2-year term, elections are held annually, so that there should never be a period when either board or regional committees are without experienced delegates. Board and regional committee members are present at most NZCFI functions and will readily field questions, suggestions and be ready to assist you with your membership.
NZCFI Board
Jono Cole
National President
Partner at AWS Legal. Jono specializes in Commercial and Dispute Resolution, advising on business structures, acquisitions, and corporate governance. He has extensive experience in insolvency, medico-legal issues, and debt recovery.
Joshua Wong
National Vice President
Manager, Credit Management & Debt Recovery at Fletcher Building Ltd. Joshua leads a high-performing team at Fletcher Building, consistently achieving KPI targets and earning trust as subject matter experts in the credit space.
Owen Goodwin
Executive Director
Executive Director at NZCFI. With over 40 years of experience in credit, Owen is passionate about learning and networking among peers. He is currently responsible for the day-to-day operations of NZCFI.
Michael Wright (FNZCFI)
Over 30 years in credit management has seen Michael obtain a Diploma in Credit Management in South Africa, before moving to New Zealand, where several years later, in 2007, he took out the coveted Credit Professional of the Year Award. Michael keenly supports the NZCFI in all its work – and the All Blacks when they play.
Claudia Gleeson
National Credit Manager at Plumbing World Ltd NZ. With 30 years of experience in Credit Management and Debt Recovery, Claudia is passionate about ensuring positive outcomes in debt recovery and streamlining processes for future-proofing.
Cheryl O'Brien
Head of NZ Payroll and Credit Management & Debt Recovery at Fletcher Building. Cheryl has over 30 years of experience in finance and credit management across multiple jurisdictions. She is an accomplished transformation specialist passionate about digitalisation and creating high-performing teams.
Iain Shephard
Partner specializing in Business Restructuring at BDO. Iain brings over 25 years of experience in business restructuring, specializing in liquidations, receiverships, and turnaround management.
John Davies
Senior Credit Manager at Farmlands Co-operative Society Limited. John has over 35 years of experience in the finance sector, specializing in credit management, banking, and financial services. He is dedicated to driving positive outcomes in complex financial environments.
Matthew Chamberlain
National Credit Manager at The Interiors Group. Matthew has over 20 years of experience in debt recovery, focusing on people development and engaging with modern technology to enhance results.
Our Rules & By-laws
The NZCFI operates within the parameters of our Rules & By-laws. These provide structure, assign responsibilities and set the limits within which any officer of the Institute must act. Overall, the supreme governing body of the NZCFI is our members, who elect representatives regionally and nationally to manage the activities of the organisation.
Annual General Meetings
Annual General Meetings (AGM’s) are conducted in October. Our AGM’s provide a chance for members to be updated on activities undertaken in the preceding year and initiatives planned for the forthcoming year – and to have a say in how the Institute is run. In years when the AGM coincides with a national conference, the AGM will most often be included in the conference agenda. This is done to facilitate the greatest attendance and participation from our members.
Graded Membership
A graded membership recognises experience gained in an associated profession, tenure in a credit management position and/or qualifications held. Each with prescribed criteria, the grades beyond Member are Affiliate, Associate (ANZCFI) and Certified Credit Executive (CCE).
A Fellow (FNZCFI) may be awarded by the board as formal recognition for outstanding service to the NZCFI. Alternatively, a Life Member (LNZCFI) may be proposed by the board and such an honour is conferred in an AGM, where the wider membership share in the decision and formal acknowledgment